I found this recently, and after some googling it is apparently this is an edited version of a quote made by Mother Theresa, in this instance applied to the daily grind of IT workers.
“We, the unwilling, led by the unable, have been doing the unbelievable for so long, with so little, that now we attempt to do the impossible with nothing”.
I saw this tweet a while back which pretty well sums up most IT operations in the industry in general and why it needs to change.
“You would expect any decent organisation to innovate in their core business and try to get better in what they do in their core business. Whereas in a typical enterprise space, IT is just a support function like plumbing or janitors.” – Ivan Pepelnjak